Terms of Use

Last updated: 10 October 2026

Plain terms for a free training tool. Unclear? support@helpdesksimulator.com.

Acceptance

By using helpdesksimulator.com (the “Site”), you agree to these Terms. If you do not, do not use the Site.

What this is

An educational training tool. It shows fictional IT support tickets and gives feedback based on common, ITIL-aligned service desk practice. Goal: practice judgment for help desk and service desk roles.

What this is not

• Not professional advice — legal, HR, or certification.
• Not a job guarantee — practice does not promise an interview or an offer.
• Not an employment credential — completing shifts does not certify you or qualify you for a job.
• Not a certification, and not affiliated with CompTIA — or with any other certification body. Scenarios are fictional. They are not official exam items.
• Not your employer’s policy — when workplace rules conflict with a scenario, follow your workplace.
• Not a production tool — do not use it to administer real systems, accounts, networks, or incidents.

Acceptable use

You agree not to:

• scrape, bulk-download, or republish scenario content;
• share, resell, or circumvent Pro subscription access;
• interfere with, overload, or attempt unauthorized access to the Site;
• use the Site for anything unlawful.

Intellectual property

Scenarios, feedback, guides, design, and code are owned by the operator and protected by copyright. Personal learning use is fine. Republishing content in whole or in part needs written permission.

Simulated brands

Every company, product, employee, customer, device, address, and incident in the simulator is fictional and exists only for teaching. Names are invented; they are not the real organizations or people they may resemble.

This Site is not affiliated with, endorsed by, or connected to CompTIA or any other certification body, employer, vendor, game, or app — including products with a similar name. Any resemblance is coincidental. Third-party marks that appear incidentally remain their owners’ property.

Purchases

The core simulator — 25 scenarios, no signup — stays free. Optional Pro is a monthly subscription of $20/month. It auto-renews monthly until you cancel.

Cancel from the link in your Waffo receipt email, or by emailing support@helpdesksimulator.com. A cancellation request received before the renewal date stops that renewal, even if we reply later. Cancellation stops future charges. It does not erase a charge already made. The first payment is refundable within 14 days. Read the Refund Policy before you pay.

Waffo is the merchant of record. Waffo sells Pro to you, and your card statement may show Waffo. Waffo’s terms of sale and privacy policy also apply. The sale contract is with Waffo. These Terms cover your use of the Site. Card details are never entered on this Site.

After you subscribe, a license key is emailed to you. Paste it on the pricing page or the thanks page. We store that key in your browser so Pro unlocks on this device. The key is personal. Do not share, publish, or resell it. We do not remotely delete a key already stored in a browser — remove it on that device, or clear site data, to drop Pro there.

Availability

The free tier is provided “as available.” We may change or remove features, or pause for maintenance. While a Pro subscription is active, we will make reasonable efforts to keep the paid scenarios available. Cancellation does not remove the free tier.

Disclaimer

The Site is provided “as is” and “as available,” without warranties of any kind — express or implied — including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant uninterrupted or error-free service, or that content fits your environment.

Limitation of liability

To the maximum extent permitted by law, the operator is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or opportunity, arising from your use of the Site. Where liability cannot be excluded, total liability for all claims in any twelve-month period is limited to the greater of what you paid us in that period or fifty US dollars.

Governing law

These Terms are operated under the name Help Desk Simulator. They are governed by the laws of the State of California, USA. Where permitted, disputes are heard in the courts of the State of California.

Nothing here removes a right you have under mandatory consumer law that cannot legally be waived.

Changes

We may update these Terms. The current version is always on this page with the date above. Continued use after a change means you accept the updated Terms.

Contact

Questions: support@helpdesksimulator.com. Also Privacy Policy and Refund Policy.