Pricing
Free to try. Pro is $20/month when checkout opens.
Practice part of the bank with no signup. Pro unlocks 500 practice questions, five question types, employer packs, a learning path, mistake review, and a PDF shift report — after you sign in with email, Google, or Microsoft. Cancel anytime. Waffo is the merchant of record when live checkout is on. Practice is not a job or certification guarantee.
Test station: card checkout is off. The Pro button opens an explanation panel — it does not charge $20. Use Log in only to exercise mock fulfillment.
Free
$0
No account. No time limit on free tickets.
- 25 free practice tickets (no signup)
- Instant feedback on every answer
- Homepage shift simulator still available
- Browse Practice / Learn shells without paying
Pro
$20/month
Planned price when live checkout opens. This test station cannot take a card for $20.
Annual billing is not offered yet
- 500 practice questions
- Five question types (ticket, interview, STAR, follow-up, order)
- Employer / interview practice packs
- Learning path: diagnostic, review, mock, report
- Mistake review (wrong-answer book)
- PDF shift report (browser print)
Live cancel / refund rules apply only after a real Waffo charge. Until checkout opens, nothing here is a paid subscription. Contact support@helpdesksimulator.com if you need a notice when selling starts.
Testing entitlements? Log in for mock unlock — not a purchase.
Free vs Pro
| Feature | Free | Pro |
|---|---|---|
| Practice without signup | Yes (partial bank) | Yes |
| Practice questions | 25 free tickets | 500 across the bank |
| Question types | Ticket MCQ | Five types |
| Instant feedback | Yes | Yes |
| Employer / interview packs | — | Yes |
| Learning path | Shell only | Diagnostic → review → mock → report |
| Mistake review | — | Yes |
| PDF shift report | — | Yes |
| Account (email, Google, or Microsoft) | Not required | Required to unlock |
| Price | $0 | $20/month |
Pro is practice depth and review tools. It is not a remote-desktop or Active Directory lab, not a CompTIA exam, and not a job guarantee.
Pricing questions
Is practice free?
Yes. You can open Practice with no signup and work the free tickets. Progress for free work stays in this browser unless you later sign in and sync as Pro.
What does Pro add?
The full 500-question bank, five question types, employer packs, the learning path (diagnostic → mistake review → mock → report), and PDF export of the shift report. Free tickets stay free. After a real subscribe, sign in with the same email (magic link), Google, or Microsoft so the server can unlock Pro. A spare license key may also arrive by email for backup.
Is Pro a subscription?
Yes — when live checkout is open. Pro is $20/month and auto-renews monthly until you cancel. Cancel from Account after you sign in, from the link in your Waffo receipt email, or email support@helpdesksimulator.com. A cancellation request received before the renewal date stops that renewal; access stays through the paid period end. Waffo is the merchant of record. An annual billing is not offered yet. On this test station those billing rules are not active yet because no card charge can complete here.
How do I get Pro?
Live checkout is not open on this test station. The Pro button opens a short panel that explains the gates — it does not charge $20. Primary path for developers: Log in and use mock fulfillment. Secondary: email support@helpdesksimulator.com to be notified when checkout opens. A real Waffo link appears only when both product gates are on and a checkout URL is configured.
What about refunds?
The first payment is refundable within 14 days after a real charge. Cancel anytime to stop renewals. Details are in the refund policy. There is nothing to refund while checkout stays closed.
Do I need an account?
Free practice does not need an account. Pro unlocks after email magic link, Google, or Microsoft sign-in tied to your subscription. Clearing site data removes local progress; your Pro plan still lives on the server once you sign in again.
Still deciding?
Try free practice or a homepage shift first. Then the learning path, free training guide, or FAQ.