Free
Start free. No signup.
25 fictional tickets, with feedback on every choice. The free set covers four skills. No account, no time limit, and no credit card.
Free practice bank
Open the tickets marked free. That is the real practice set. The other questions in the 500 stay locked until Pro, and this page does not unlock them.
Open free ticketsHomepage preview
The tilted window on the homepage shows the shape of a shift. It is a preview, not a second product. Free practice starts in the bank.
Preview the shiftFour skills
Security
Confirm who is asking before a password change or an access exception.
Empathy
Name the frustration, then the next step. A cold fix still fails the person.
Escalation
A burst of the same failure is one incident. Escalate with what you already tried.
Troubleshooting
Restore a way to work, then chase the cause, then write it down.
Not a certification and not a job offer. Scenarios are fictional. Pro is a separate plan on Pricing. Starting here does not charge a card.