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Employer practice packs

Practice packs by employer type and level — not real company interview banks. Names are generic (MSP, enterprise IT, SaaS support, education, clinic IT). Scenarios are fictional. No official partnership or certification claim.

  • ProP-MSP-L1

    Practice Pack: Managed Service Provider · Tier-1

    Multi-tenant remote tools, ticket fields, angry callers, fast triage

    159 tagged items in bank (target ~40)

    Unlock with ProMock interview
  • ProP-ENT-L1

    Practice Pack: Internal Enterprise IT · Tier-1

    Identity, change windows, compliance, executive priority

    174 tagged items in bank (target ~40)

    Unlock with ProMock interview
  • ProP-SAAS-L1

    Practice Pack: SaaS Customer Support (technical) · Tier-1

    Tenant permissions, integrations, status pages, escalate to engineering

    77 tagged items in bank (target ~35)

    Unlock with ProMock interview
  • ProP-EDU-L1

    Practice Pack: School / University IT · Tier-1

    Term peaks, shared labs, careful handling of student data

    8 tagged items in bank (target ~30)

    Unlock with ProMock interview
  • ProP-HLTH-L1

    Practice Pack: Clinic / Hospital IT (non-clinical) · Tier-1

    Availability, ticket urgency, privacy awareness (not clinical advice)

    34 tagged items in bank (target ~30)

    Unlock with ProMock interview
  • ProP-MSP-L2

    Practice Pack: Managed Service Provider · Tier-2 interview

    Root cause, customer escalation, shift leadership

    23 tagged items in bank (target ~25)

    Unlock with ProMock interview

Pack modules (shell): role day-in-the-life · terminology cards · interview round map · tagged question set · follow-up mock scripts · questions to ask the interviewer. Content expands as the bank grows.